Frequently Asked Questions
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How do I know I am
using ecomo® when I call? / When calling via the BLUE ecomo button I can’t get through!
On the ecomo®
dial pad screen look in the top left hand corner. If there is a GREEN spot with your mobile number next to it you
are registered and on ecomo®. If
there is a RED spot in the top left hand corner
then there is no INTERNET access or signal in the area you are in therefore you
cannot make any calls.
How do I know my
balance is?
Your balance is displayed in the top right hand corner of
the ecomo® dial pad screen and it
reduces each time you make a charged call. It will not reduce for ecomo® to ecomo® calls!
When calling via
ecomo® GREEN button I get one ring tone and
then it cuts off, why?
This problem is probably because your number is withheld;
just change these settings for efficient calling. This issue is because ecomo® identifies you by your mobile number.
I can’t find my
country!
Ecomo® ‘Choose
Country’ list allows you to select local telephone networks via a local number.
Ecomo® has local number in 51 of 193
countries. If your country is not listed select ‘country not supported’. You can
now still call ecomo® to ecomo® with the BLUE calling button.
How do I know I have
been charged for an ecomo® call?
Ecomo
® calls are
charged per minute. Your displayed credit in the top left hand corner of the
dial pad will reduce after each charged call. You can check ecomo
® rates at our website
www.ecomo.me/rates
Top Tip: Save our
mobile friendly website as an icon on your smart phone so you can check rates
easily when on the move!
To view how much money you have spent on ecomo® just go to ‘call history’. Here your
recent calls are stored here along with the call cost!
When do I choose
calling via the ecomo® BLUE
button or GREEN button?
Check if there is a local hotspot – if so turn on your wifi
and use the ecomo® BLUE button. If you are
walking in the street and have good 3G signal – use ecomo® blue button. If you have weak signal or are on the move i.e. on
the train or bus then use the GREEN button –
you are much less likely to lose signal. The choice is yours.